One of our Sales Managers, Paul leads a team of motivated and driven Course Advisors. His advisors provide guidance and support to potential learners who are interested in taking one of our fitness or beauty courses. Paul makes sure that they are all up-to-date with the latest information and that they are providing valuable and accurate advice to people. Paul focuses on embedding our DNA behaviours throughout the team to make sure we are offering a pioneering an aspirational service. A true football fan, Paul is proud of his football scarf collection. He has 138 scarves ranging from Lazio to Cinderford Town, with a few obscure non league teams in there for good measure.
I have worked in lots of large organisations where you feel like just a number and at Lifetime that is not the case at all.
I originally applied for a role with Lifetime a few years ago, as a Customer Services Team Leader in Commercial, and although I was ultimately unsuccessful, the feedback I got and the whole experience of interviewing was lovely, so I kept my eyes open since. When I saw there was a Sales Manager role in the same department, I knew I had to go for it, despite not actively looking. Sales is my thing anyway, so it worked out for the best in the end, and I got here eventually, even if it was a few years after originally planned.
The people are great, and the company really does try to look after their staff. I have worked in lots of large organisations where you feel like just a number, even in management roles, and at Lifetime that is not the case at all. Everybody in every role is important and there doesn’t feel like a hierarchy. Events like the rounders tournament and the five a side football help bring all departments together.
I currently have 19 direct reports, all new people to the business, so I am currently doing a lot of coaching. I love coaching and seeing people develop. On top of that, I am working hard with the admin function to help drive sales completion once the Sales Team have made the initial sale, and improving processes and reporting in to senior management.
It is a fast paced environment and the thing that I love about it is that everybody is empowered to make decisions that benefit the department. There have been lots of changes in the short period I have been here, but they have all been for the good of both the people and the business.
Recruiting and training 21 people in six months to treble the size of the team has been a pretty big achievement. It has made for a really exciting and buzzing sales floor.
We had to come up with a whole new process to overcome an issue we encountered, and having to get the Sales Team to a headcount of thirty was a huge challenge. It wasn’t just ‘a bums on seats’ approach, we wanted the right people with the right skills, and more importantly the right behaviours to become part of the team. I think we have done a good job and we now have a team of 31 great Course Advisors, plus a brilliant Admin Team.
Helping somebody move from “getting there” to “got it” in the sales arena is very satisfying. Seeing people work towards fulfilling their potential and make themselves and the company more money is what sales is all about.
The ability to listen and work with a team is what makes someone successful. In our team everyone is different in terms of background and abilities, but what they all have in common is that they all work together and everybody can learn from each other.
My boss is great, and all of my management team colleagues work as one to make sure that we are all supported. Again we have very different skill sets that complement each other, and that is testament to the recruitment process. The more experienced members of the Sales Team have adapted well to having a new management structure and you always feel supported when there is a knowledge gap, with the whole team willing to help. This extends to the wider business as well, HR are lovely and very supportive, and to be honest so are the rest of the company.
Fast paced and fun, with an element of chaos thrown in to keep you on your toes.
It’s fun and busy. I love how many friendships and business relationships I have made, and it really does feel a bit like a family.
All companies say they care about their staff, but my experience is that this isn’t always the case. Lifetime really do.