Meet Charlotte

Charlotte started with Lifetime as our receptionist but quickly progressed to Customer Service Advisor supporting our self-funded beauty and fitness learners through their journey to qualification. Having got an insight into the fitness industry, Charlotte is now working towards her fitness and assessor qualification with the intention of one day getting closer to our learners as a tutor.

I think it’s clear that Lifetime employ a brilliant bunch of people.

I independently sought out Lifetime because I did a bit of back ground digging and found that I liked Lifetime’s ethos and what they stood for. It sounded like an exciting company to work for and what can be better than working for an organisation that actively encourages people of all ages to get qualified and develop their skills. Getting trained with Lifetime and completing several qualifications was a nice accomplishment for me.

I think it’s clear that Lifetime employ a brilliant bunch of people. They like to invest in their staff and actively ask for our input and ideas. It’s nice to be valued for your opinions and it’s great to contribute to a company which has a life changing impact for many learners on a continual basis.

Every day is different for me. I work in customer services so I am committed to supporting learners.  This could be handling their queries over email or phone or speaking to them face to face in reception.  I had the opportunity to meet face to face with a learner recently who came in to collect some course materials – we had a lovely conversation, he asked me questions about the course attendance experience and he left feeling motivated.

I started off in reception and then moved to learner services after six months. Currently I am studying my Exercise Referral and CAVA qualification as I would like to move into a Desk Based Tutor or Classroom Tutor role.

There are a few things that I am proud of however, it would have to be achieving my level 3 PT qualification which I worked hard for and I had a Spirit Award nomination recently too.

There have been plenty of changes within my department which have presented unexpected challenges however, having worked in a great team who communicate, these challenges are minimal. I think the key is in ensuring transparency with processes – making sure you communicate effectively.

I am at the forefront of learner services so my role is predominately ensuring our learners are happy and satisfied with their course and that they have a good understanding of what is expected of them. I am very proactive with the phone and will always ensure that the learner knows what they need to do. My favourite aspect of the job is building rapport with the learner. It’s always nice to know you have done a good job and have supported them and the best bit is telling them about the course and getting them excited about attending.

I would say having a positive outlook and being able to pre-empt situations before they happen. Being able to remain calm under pressure and having a lot of energy! Never be afraid to ask questions – you can never learn enough.

I have had lots of support over my time here – from managers, work colleagues, tutors and the Regional Apprenticeship Trainers. Sometimes it can be overwhelming to figure out how to achieve your goals so it has been beneficial for me to liaise with these people to find a route.

Its good fun. I feel Lifetime is still growing and we have already achieved so much - I think people feel pleased to be part of it.

It’s a fun fast paced environment constantly evolving!