Meet Emma

Emma started as an Account Executive with Lifetime Training supporting the Account Managers to deliver exceptional service to our employer partners. She has quickly progressed and is now a Senior Account Executive, managing her own team, inspiring them to excellence and encouraging them to build strong relationships both internally and externally.  Whenever Emma needs a good laugh she watches her favourite film, Bridesmaids. It is just right for her sense of humour and leaves her with aching sides.

It’s busy, fast paced and energetic but we work hard and play hard so you get out what you put in.

I chose to work with Lifetime because of the opportunities available working in a large and growing company.

The best thing about working in Lifetime is the people. Whilst being a large company everyone is friendly and there is such a buzz and positive energy about the place. People care and will help you wherever possible. There’s also a real focus on team spirit.

I work in Head Office and there is no typical day, which is one of the attractions! We’re constantly evolving as a business which means so are our roles. I manage a team but also support Account Managers on key accounts, have my own SME accounts and work with senior management on projects for the sector. I am generally working with internal teams, working with employer partners or supporting other team members with their employer partners. I’m also secretary for the Sports & Social Committee so one minute I’m in work mode preparing for a key meeting, the next arranging a rounders tournament - it’s a good mix!

I started with Lifetime in 2014 as a Client Account Executive when there was just four of us. The natural progression was to become a Key Account Manager but I didn’t see myself doing that. However, the team is now 12 strong which meant the opening up of a new role and I’m now Senior Account Executive managing a team of five!

One of my biggest achievements so far is launching, developing and managing one of my lead accounts which now has nearly 150 learners on programme. I have worked hard to get it where it is and whilst it was daunting at first I have built on relationships and it has gone from strength to strength. The employer partners trust me and working with them has also helped with my personal development and confidence.

Working in such a large company, change is inevitable but with the recent changes in the industry with Apprenticeship Reform and then structural and role changes with a growing team happening all at the same time it could have been a big challenge.  But we have just evolved as a team and worked through it together making sure everyone is fully up to speed.

Working in Account Management is one which is described as ‘spinning lots of plates’, we are the middle people in between the actual delivery of Lifetime’s service and the employer partners. Our role is key in keeping everything going smoothly and ironing out any kinks along the way. With quality at the heart of everything we do it can come with its challenges but it is also very rewarding at the same time as we can see the difference our work has on learners and employer partners alike.

Someone who is driven, enjoys change, is a self-starter and able to use their initiative, a people person – as you work with lots of other Departments, and is a team player.

The whole team works together to support each other in our day to day work - we share knowledge and best practice, make decisions as a team and have clear communication and targets. Working at Lifetime is all about the team and I have learnt from the best. My manager is always there for me and would never make me feel like a query was a silly one. I also have real admiration for our sector Director who is the ultimate professional but also the nicest person too.

It’s busy, fast paced and energetic but we work hard and play hard so you get out what you put in.

It doesn’t always feel like work. The teams are passionate to get it right and do a good job and it often feels like you’re working with and helping your friend rather than something you’re being paid to do.